ph365com Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, and shared by ph365com ("we", "us", "our") in connection with your use of the ph365com website at https://ph365com.club and all related services, games, promotions, and customer support channels (collectively, the "Platform").

ph365com is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, we also observe internationally recognised data protection principles.

By registering an account on ph365com or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

2. Data Controller Information

ph365com acts as the personal information controller (PIC) in respect of the personal data you provide when using the Platform. ph365com operates under PAGCOR's regulatory framework and is subject to the oversight of the National Privacy Commission of the Philippines.

For all privacy-related inquiries, requests, or complaints, you may contact our Data Protection Officer (DPO) by sending a written request to our support team. Contact details are provided in Section 13 of this Policy.

3. Personal Data We Collect

ph365com collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:

Category	Examples	When Collected
Identity Data	Full name, date of birth, nationality, government-issued ID number	Registration & KYC verification
Contact Data	Email address, mobile number, residential address	Registration & account updates
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Deposits, withdrawals & KYC
Gaming Data	Game history, bet amounts, win/loss records, session duration, bonus usage	During platform use
Technical Data	IP address, device type, browser type, operating system, cookies, session tokens	Automatically on platform access
Communications Data	Live chat transcripts, email correspondence, support ticket content	When contacting support

We do not intentionally collect sensitive personal information (as defined under the DPA) unless strictly required for identity verification or regulatory compliance purposes, in which case such collection will be clearly disclosed to you at the point of collection.

4. How We Use Your Personal Data

ph365com processes your personal data only for lawful purposes that are directly related to the operation of the Platform and the delivery of our services. The specific purposes for which we use your data are:

• Account creation and management: To register your ph365com account, verify your identity, and maintain your account in good standing.
• Age verification: To confirm that you are at least 21 years of age, as required by Philippine law and PAGCOR regulations.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Game delivery and personalisation: To provide access to slots, bingo, live casino, and sports betting, and to personalise your gaming experience based on your preferences and history.
• Bonus and promotion administration: To credit bonuses, track wagering requirements, and administer promotional campaigns.
• Regulatory compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and National Privacy Commission directives.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion orders, and identify players who may need responsible gaming support.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing communications: To send you promotional offers, game updates, and platform news — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: To analyse usage patterns, conduct internal research, and improve the performance and features of the ph365com platform.

5. Legal Bases for Processing

Under the Data Privacy Act of 2012, ph365com processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and ph365com (i.e., to provide the gaming services you have registered for).
• Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA, and NPC directives.
• Legitimate interests: Processing is necessary for ph365com's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided such interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential data processing activities, we rely on your freely given, specific, informed, and unambiguous consent.

6. Cookies and Tracking Technologies

ph365com uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Performance cookies: Collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Functional cookies: Remember your preferences such as language settings, game history, and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only activated where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph365com platform.

7. Data Sharing and Disclosure

ph365com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate your transactions.
• Game software providers: Third-party game developers and live casino operators who supply games available on the ph365com platform, to the extent necessary for game delivery and integrity monitoring.
• Identity verification providers: KYC and age verification service providers engaged to assist with regulatory compliance.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies, where required by law or regulatory directive.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or applicable law.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged to support the operation of ph365com.

All third-party service providers engaged by ph365com are contractually required to process your personal data only for the specified purpose, to maintain appropriate security measures, and to comply with the Data Privacy Act of 2012.

8. Data Retention

ph365com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Gaming history: Retained for a minimum of three (3) years from the date of the gaming session.
• Support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with ph365com's data disposal procedures.

9. Data Security

ph365com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph365com platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data protection obligations and security best practices.

While ph365com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph365com will notify the National Privacy Commission and affected players in accordance with the DPA's breach notification requirements.

10. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph365com:

• Right to be informed: The right to know what personal data we collect, why we collect it, and how it is used — as set out in this Policy.
• Right to access: The right to request a copy of the personal data we hold about you, including information on how it has been processed.
• Right to rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data in your ph365com account.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer through the ph365com support team. We will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request to protect against unauthorised access to your data.

11. Children's Privacy

The ph365com platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from a person under the minimum age, we will immediately suspend the associated account, delete the data, and report the matter to the appropriate authorities where required.

If you are a parent or guardian and believe that a minor has registered on ph365com, please contact our support team immediately so that we can take appropriate action.

12. Changes to This Privacy Policy

ph365com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the ph365com platform following the effective date of any changes constitutes your acceptance of the revised Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph365com, please contact our Data Protection Officer through the following channel:

Email: [email protected] — please note this address is displayed as plain text only and is not a clickable link. Include "Privacy Request" in the subject line of your message for faster routing to our DPO team.

Our support team is available 24 hours a day, 7 days a week via live chat on the ph365com platform. For formal data subject requests, written correspondence is preferred to ensure a proper audit trail.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through its official channels.